We are committed to treating all of our clients fairly and delivering quality service. If there’s ever a time when you don’t feel we’ve lived up to this then we want to hear from you.
If you wish to make a complaint about the service or advice you have received from us please contact us with an outline of your concerns. We can be contacted as follows:
We will always try to resolve your concerns within two business days. However, if we are unable to do this or we need to conduct more detail investigations, we will send you an acknowledgement of your complaint within five business days of receiving it. We will provide you with a copy of our complaints procedure.
We will always set out our understanding of your complaint, regardless of whether it was received in writing or verbally.
Your complaint will be investigated by somebody experienced and who is not connected to your complaint. In this way we can complete a fair investigation.
We may ask you to submit copies of documentation to help us with our investigation.
If we have not been able to resolve your complaint within three weeks, we will write to you and let you know when we expect to complete our investigation.
We will always aim to resolve your complaint within eight weeks of receiving it.
At the end of eight weeks we will write to you with the outcome of our investigation and advise you what to do if you are not satisfied.
If we have not been able to complete our review of your complaint within the eight week period, we will write to you and let you know when we expect to have finished our investigation.
We will also provide you with details of your rights to refer the matter to the Financial Ombudsman Service (FOS). The FOS can be contacted as follows:
Ideal Sales Solutions Ltd T/A Ideal4Finance is authorised and regulated by the Financial Conduct Authority (FCA). Firm Reference Number 703401. The Financial Conduct Authority (FCA) regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register .
We will at all times act in your best interests, we source loans from a panel of lenders that are suitable to the requirements you disclose to us. When the preferred option has been agreed, we will provide you with information about the loan and the provider of this to ensure you understand your responsibilities and commitments before proceeding.
PLEASE NOTE: If initially applying for, or if the option of a Secured Loan is offered; any and all advice relating to the Secured Lending Option will be received from the Secured Lender directly. Ideal Sales Solutions Ltd are a credit broker and not a lender and therefore do not offer any advice in relation to loan applications of any kind.
The loan that you are applying for is not linked to the product or service that you are purchasing.
The firm will be acting as a Credit Broker on your behalf and is not a Lender.
We intend to rely on this document for the services we provide to you. By completing an application you confirm that you agree to these terms and conditions. For your own benefit and protection you should read these terms carefully before continuing.
Ideal4Finance works with a panel of lenders which represent a fair analysis of the relevant market. Please ask for details of the panel of lenders we use if you require this information.
We will not charge you any fee for this service as we may receive payment by way of a commission or a fee direct from the lender.
The General Data Protection Regulations ("GDPR") requires companies and individuals who process Personal Data to explain how it will be used and for what purpose. Our privacy policy explains how we will process your Personal Data and you are advised to read through the terms of this policy before using our services. We will not use your Personal Data for any other purpose without first informing you.
By continuing you are confirming that you have read and understand the Credit Brokering Services - terms and conditions.